This article is different than usual , we don't want to speak about excellent place or offer to you unique experiences.
We would like to speak about us through you. Indeed by now for every products that we don't know , for every restaurant , for every services, we look for online information from other people.
The costumer rewies are very important because we feel them free, without preconceptions.
So we decided to write an article with the opinions of our costumers to let them speak about us, to tell how we do our job and to ensure that you trust us.
"Hello Dear, the group is now on the road from Verona to Milan to leave for Portugal. I talked to Mr. Oliveira who was enthusiastic about the guide Caterina! Marcia, our escort, spoke very well too. Everything went well! Thank you very much and see you soon. Hello" Mariangela
With Mariangela we organized a tour between Genova and Tigullio for 50 pax, a very demanding group and they wanted to discover the beauties of our Liguria and satisfy their curiosity too about Ligurian cousine. We have managed stuck all, without losing excellent dishes at restaurant.
HERE you find a little example about what we could organize for a complete tour.
"Dear Madam, we have just passed the customs on the way back: I wanted to thank you for everything, the availability and kindness in the initial phase, the valuable advice you gave me, your professionalism in managing our needs and preparing everything. There were no mistakes despite the variable weather and some hitch not depending on you (which we managed to stop talking with the guides). This is a big thing these days. Thank you very much, I will definitely come back to you for our next excursions in Liguria. See you soon” Francesca Razzetti
Francesca has accompanied a group of 60 guys to discover Liguria, in slow season, they stood in Genova and did daily escursions. Simple services, economic but all details was curate and full of guided tour. To keep guys always busy was a priority. We dedicated a specific tour to the guys HERE.
"Hi Sara, I heard the pilgrims and everything went very well. Thank you very much. The guide was very good (they are already asking to receive it for another group in September) and also the program, etc. Thank you very much" Silke Weissteiner.
For a group of pilgrims we studied a spiritual itinerary (you find an example HERE) looking for churches, abbeys and parishes. We organized the open of little churches and gave bishop who was travelling with the group, the possibility to celebrate the Mass in German.
"You made my trip so smooth and worry free. Making sure that everything was perfect and easy. You were always there whenever I needed something. And so personable too."
Kim
"Thanks so much for doing such a lovely job and thanks to all people involved making our vacation so great. Your guides are wonderful! We have decided to turn to Liguria as soon as possible!"
Thomas
These families visited Cinque Terre with a private ship but they entrusted to us to organized a guided tours and unique experiences offered by our region.
"Hi Sara, I have just received the email from my owner who met the customer in Rome yesterday. Many compliments for the trip! I would say all is well. The small problem at the restaurant" La Darsena" has gone into second place, just because all the rest was really appreciated: the hotel, the food, the guides (prepared and kind). They will publish a brief account of the trip on the ANSMI magazine, as they usually do. Thanks again for your cooperation and see you soon! Good work." Clara
Clara organized with us from Torino a tour for 35 person between Sestri Levante and La Spezia between excursions, taste of trofie with pesto and focaccia of all kinds, we can say that it was a big success!
These are the words of some of our customers, they wanted to dedicated to us some of their time to let us an opinion about our professionalism and good job.
The thing that makes us estremely proud to share with you, is what people think about us. We have noticed in all this years of work with the public, the great ease in expressing a negative comment, for a service, for something than didn't respect the expectation that we had during the purchase or for a restaurant in which we had not been satisfied, not only for online review.
When all works and we are satisfy we are more open to think that it's normal and we are less inclined to dedicate time to sharing this succesfull.
Our reality work a lot by word of mouth and the positive review are our lifeblood.
We thank who dedicated some minutes to us, despite of the jet leg they send us and email or let us some “stars” on our Facebook page .
Your smiles was the best part of our success.
If you want to dedicate us some of your time to tell to other some about us, it is very easy: you can do it HERE.
